WARRANTY INFO

RETURNS
1) Returns are accepted only with prior approval by our staff. Custom printed products are generally not returnable or refundable once they have been printed. If we actually ship the wrong item, or put a different imprint design than the proof that was sent to you a return may be authorized. It is the customer’s responsibility to communicate special needs to us and to read all emails we send very carefully. Once printed, imprinted items must be paid for whether or not the customer accepts delivery. This is industry standard for customized products. Customer must inspect goods upon arrival.

2) CANCELLATIONS
Orders sent to us are considered final and shippable. Once the order is sent, we must be notified in writing if it is to be cancelled or changed. Cancelled orders that have already had graphics work done will incur additional charges graphic arts services. If more complicated graphics services such as a logo re-draw have been provided, the charges will reflect our cost to have provided such service.

3) CUSTOMER RESPONSIBILITIES
In instances where customer has been sent a Pre Production Approval showing order details, it is the customer’s responsibility to thoroughly read these confirmations and proofs and to notify us of any necessary changes or corrections. We cannot be responsible for errors overlooked by customers, this includes: graphic proofs, shipping address, items ordered, deadlines and other details of the order.

It is the responsibility of the customer to make the proper decisions regarding item desired, imprint colors, shipping methods and destinations, event deadlines, etc. It is up to the customer to thoroughly communicate any special needs to us. No claims or returns will be accepted where there was a special need that was not communicated to us.

Read all emails from us!
Any email, proof, instruction or confirmation emailed by us is assumed to have been received and read by the customer. We cannot be responsible for problems arising because an email went into customer’s “spam filter” or was not read by customer for any reason.

4) PRODUCTION AND SHIPPING TIME
Production time does not include shipping transit time. If a customer has a deadline or event, they must specify it to us in on the order. When a deadline is specified on an order that requires rush service from our company and/or rush shipping, it is customer’s responsibility to pay for such services. Our company guarantees that your order will leave the factory on or before the ship date specified. We cannot be responsible for goods lost or delayed by UPS, common carrier, or by “acts of God”.

5) GLASSWARE and GLASSWARE IMPRINTS
Due to the unique production process of glassware, surface variances, small bubbles and other variances in volume and dimensions can occur. It is understood that these are not considered flaws. Many glasses may vary somewhat in total ounces from the stated volume. This is deemed acceptable.

6) DAMAGE CLAIMS
Recipient is responsible for inspecting goods at time of delivery. Any damage claim must be filed with the carrier within 1 week of delivery and is limited to damage noted at the time of delivery. We cannot accept claims made after 1 week after delivery of goods. UPS may want to inspect breakage after we make the claim so please save the boxes if possible. We reserve the right to give refunds rather than replacements (in most cases).. so please order some extra to cover such things. We do not recommend that customers order the exact number of glasses they need: It's usually worth it to cover yourself by 5%-10%.

7) TIME OF SHIPPING
We cannot be responsible for delays in trucking or UPS. Items become the customer's property as soon as they are printed and released for pickup by customer or delivery service. This is legal industry standard for custom printed products. Orders needed in less than 6 business days, a rush charge will apply. Orders needed under rush conditions are placed with the understanding that rush charges will apply.

8) COMMUNICATION METHODS
Issues such as color, color variances, registration, exact sizing of imprint, exact placement of imprint and other details must be emailed or faxed to us if they are important to you. We cannot guarantee any instruction that is not given to us in writing.

9) QUANTITY ORDERS VS. QUANTITY SHIPPED.
Customers must read and understand what exactly are overruns. With custom products, it is impossible to guarantee an exact quantity will be shipped. There is up to 10% variance in quantity that is charged to customer (5% on orders over 288 pcs). This is an accepted industry standard for custom imprinted products. It is also usually advisable that customers having events should allow some extras be shipped in case of breakages by the carrier. We pack boxes according to UPS/FEDEX specifications for glassware, however we cannot guarantee that there will never be any breakage. It is advisable that customers order enough extra to allow for the possibility of breakage.

10) TRADEMARKS & COPYRIGHTS
When directed by customer to print any copyrighted/trademarked logo supplied by any outside source, it is with the full understanding that nouveauline.com shall be acting merely as an agent of the customer on the printing of said materials. The customer, as principal, shall be fully responsible for having secured rights for use of such logo and shall accept full liability for any claims or actions arising from its use. All graphics we convert and screens we work on become the property of Nouveau and may be used and distributed for future use. Customer agrees and understands that graphics sent to us will not be considered as copyrighted or trademarked unless indicated on the actual graphic with the legal copyright symbol.


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WARRANTY INFO RETURNS 1) Returns are accepted only with prior approval by our staff. Custom printed products are generally not returnable or refundable once they have been printed. If we actually ship the wrong item, or put a different imprint design than the proof that was sent to you a return may be authorized. It is the customer’s responsibility to communicate special needs to us and to read all emails we send very carefully. Once printed, imprinted items must be paid for whether or not the customer accepts delivery. This is industry standard for customized products. Customer must inspect goods upon arrival. 2) CANCELLATIONS Orders sent to us are considered final and shippable. Once the order is sent, we must be notified in writing if it is to be cancelled or changed. Cancelled orders that have already had graphics work done will incur additional charges graphic arts services. If more complicated graphics services such as a logo re-draw have been provided, the charges will reflect our cost to have provided such service. 3) CUSTOMER RESPONSIBILITIES In instances where customer has been sent a Pre Production Approval showing order details, it is the customer’s responsibility to thoroughly read these confirmations and proofs and to notify us of any necessary changes or corrections. We cannot be responsible for errors overlooked by customers, this includes: graphic proofs, shipping address, items ordered, deadlines and other details of the order. It is the responsibility of the customer to make the proper decisions regarding item desired, imprint colors, shipping methods and destinations, event deadlines, etc. It is up to the customer to thoroughly communicate any special needs to us. No claims or returns will be accepted where there was a special need that was not communicated to us. Read all emails from us! Any email, proof, instruction or confirmation emailed by us is assumed to have been received and read by the customer. We cannot be responsible for problems arising because an email went into customer’s “spam filter” or was not read by customer for any reason. 4) PRODUCTION AND SHIPPING TIME Production time does not include shipping transit time. If a customer has a deadline or event, they must specify it to us in on the order. When a deadline is specified on an order that requires rush service from our company and/or rush shipping, it is customer’s responsibility to pay for such services. Our company guarantees that your order will leave the factory on or before the ship date specified. We cannot be responsible for goods lost or delayed by UPS, common carrier, or by “acts of God”. 5) GLASSWARE and GLASSWARE IMPRINTS Due to the unique production process of glassware, surface variances, small bubbles and other variances in volume and dimensions can occur. It is understood that these are not considered flaws. Many glasses may vary somewhat in total ounces from the stated volume. This is deemed acceptable. 6) DAMAGE CLAIMS Recipient is responsible for inspecting goods at time of delivery. Any damage claim must be filed with the carrier within 1 week of delivery and is limited to damage noted at the time of delivery. We cannot accept claims made after 1 week after delivery of goods. UPS may want to inspect breakage after we make the claim so please save the boxes if possible. We reserve the right to give refunds rather than replacements (in most cases).. so please order some extra to cover such things. We do not recommend that customers order the exact number of glasses they need: It's usually worth it to cover yourself by 5%-10%. 7) TIME OF SHIPPING We cannot be responsible for delays in trucking or UPS. Items become the customer's property as soon as they are printed and released for pickup by customer or delivery service. This is legal industry standard for custom printed products. Orders needed in less than 6 business days, a rush charge will apply. Orders needed under rush conditions are placed with the understanding that rush charges will apply. 8) COMMUNICATION METHODS Issues such as color, color variances, registration, exact sizing of imprint, exact placement of imprint and other details must be emailed or faxed to us if they are important to you. We cannot guarantee any instruction that is not given to us in writing. 9) QUANTITY ORDERS VS. QUANTITY SHIPPED. Customers must read and understand what exactly are overruns. With custom products, it is impossible to guarantee an exact quantity will be shipped. There is up to 10% variance in quantity that is charged to customer (5% on orders over 288 pcs). This is an accepted industry standard for custom imprinted products. It is also usually advisable that customers having events should allow some extras be shipped in case of breakages by the carrier. We pack boxes according to UPS/FEDEX specifications for glassware, however we cannot guarantee that there will never be any breakage. It is advisable that customers order enough extra to allow for the possibility of breakage. 10) TRADEMARKS & COPYRIGHTS When directed by customer to print any copyrighted/trademarked logo supplied by any outside source, it is with the full understanding that nouveauline.com shall be acting merely as an agent of the customer on the printing of said materials. The customer, as principal, shall be fully responsible for having secured rights for use of such logo and shall accept full liability for any claims or actions arising from its use. All graphics we convert and screens we work on become the property of Nouveau and may be used and distributed for future use. Customer agrees and understands that graphics sent to us will not be considered as copyrighted or trademarked unless indicated on the actual graphic with the legal copyright symbol.


Nouveau Line specializes in etching & imprinting Promotional glassware (coffee mugs, wine glasses, shot glasses, and beer mugs). These are available with distributor pricing with discounts for bulk orders. site map \| privacy policy \| email policy \| newsletter sign-up \| Feedback Form Copyright © 2007-2008