TERMS & CONDITIONS

ORDER ACCEPTANCE & PROCESSING POLICY: We ask that products be ordered in case pack quantities, however, if exact quantities are required there is an additional 5% fee (based on ware cost). Due to quality control issues, please allow for a 5% over or under run on all purchases. Orders cannot be processed, production cannot be scheduled and the production time required does not start until all specifications are known, all terms have been met, and we have the “screen ready” artwork, in hand. All orders are subject to acceptance at the factory and availability of ware.

No allowance will be made for incorrect pricing on industry web sites.

SUMMARY OF CHARGES FOR SERVICES:

SCREEN CHARGES: Each glassware design, each size, and each color - $40.00(z).
MULTI COLOR WINE GLASSES:A $250.00 setup fee applies for quantities of less than 1008 pieces.

EXTRA SERVICES (costs per piece; glassware only):

Additional Colors:
Quantity	72	144	288	576	1008
Small less than 5oz.	0.62	0.33	0.23	0.18	0.17
Regular 5-14oz.	0.71	0.45	0.32	0.25	0.22
Large 15-22oz.	0.89	0.52	0.40	0.32	0.27

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Banding (4mm band):
Quantity	72	144	288	576	1008
Small up to 2"	1.62	1.32	1.07	0.90	0.82
Regular up to 4"	1.71	1.40	1.15	1.07	0.97
Large up to 6"	2.00	1.95	1.78	1.75	1.72
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Halo (1mm halo):
Quantity	72	144	288	576	1008
Small up to 2"	1.44	1.15	0.90	0.73	0.65
Regular up to 4"	1.53	1.23	0.98	0.82	0.73
Large up to 6"	1.62	1.32	1.07	0.90	0.82
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Precious Metal Colors (Gold, Copper, Paladium):
Quantity	72	144	288	576	1008
3 square inch area*	1.55	1.08	0.83	0.75	0.67
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*2 sided and wrap prints extra.

ART CHARGES: $60.00 per hour, minimum of $15.00(z).
AVAILABLE STANDARD IMPRINT COLORS (PMS # IS APPROXIMATE): #662, #302, #349, #355, #321, #202, #165, #115, #131, #469, #7, #200, #401, black, white, etch. Precious metal colors: gold, copper & paladium.
PMS COLOR MATCHES: Colors requiring special mixing - $50.00 per color.
COLOR CHANGES: $10.00 for a “same set up” color change.

DECALS: Will be quoted upon seeing artwork. For more information, see “DECORATING WITH DECALS” paragraph below.
PROOFS: (treated as a separate order) $50.00 per color + the cost of the screen(s) + the cost of the ware.
RUSH JOBS: Next Business Day (Red Tag Service) is available for a special price, 1 color imprints only, up to 2,400 pieces. 5 Day Service (Blue Tag Service) is available at our normal low price + a $35.00 rush charge.
SECOND SIDE IMPRINTS: No additional charges, except when precious metals or decals are used.
COLOR MATCHING: Colors may be selected from our standard palette or may be specified by providing a PMS# or color sample. Be aware that colors appear differently when printed over clear, white or colored ware. If we cannot match a requested color, you will be notified. PMS matches cost $50.00 on your initial order only.
NAME DROPS & PERSONALIZING: Unless a “name drop” is included in the design, it will be charged as an extra color. Personalization is available for a fee. (Please call for a quote.)
DECORATING WITH DECALS: When it is necessary to decorate using decals due to difficult shapes, close registration or the number of colors, you will be notified. Decorating with decals is usually more expensive and time consuming than direct printing. A “production proof” is required. Prices cannot be quoted until our Customer Service Department has received the artwork.
PRODUCTION PROOFS: Exact samples of your printed ware can be produced for a $50.00 fee per color + cost of ware + applicable screen charges. If approved, there are no additional screen charges when we produce your order. Decal proof costs must be quoted.

ORDER PROCESSING & PRODUCTION TIME: We have 3 levels of service.

“NEXT BUSINESS DAY” (Red Tag Service) is available on selected items. 1 standard color only, up to 2,400 pieces. Art must be “screen ready”. Terms must already exist and your payments up-to-date or your payment must accompany the order. One Day Service Orders must be received, with all terms and conditions met and the ware available, by noon one day to be shipped the next business day.
“5 DAY SERVICE (Blue Tag Service) is available on all “in stock” items with a 1 color imprint. Art must be “screen ready” and terms must already exist and your payments up-to-date or your payment must accompany the order. Blue Tag Orders must be in our hands with all terms and conditions met and the PPA returned by noon one day to be shipped by the end of the day 5 business days later. In addition to our normal low prices a $35.00 rush fee is added to produce your order.
“NORMAL SERVICE” (2 to 3 weeks Service) is available on all “in stock” items with a 1 color imprint. Multi-color imprints and special ware may take longer. Orders requiring decal production take 3 to 6 weeks or longer.

EVENT RELATED ORDERS:

On time delivery is guaranteed when you inform us of the event at order placement.

FREIGHT:

FOB Shipping Point Freight: Always quoted upon acknowledgement of your order. Shipping point is Lively, VA. Under the terms of FOB shipping point, title of the goods passes to the buyer at the shipping point. Advance quoted upon your request. Other arrangements must be made in advance. We do not ship outside of North America.

OVER PACKING:: Standard with UPS shipments - $4.00 per small carton; $5.00 per large carton. Shipments are made in original case packs unless additional packing (over packing) is needed to ensure safe delivery. When shipping UPS or when deemed necessary, we “over pack” unless notified otherwise by our customer. When the customer chooses not to use “over packs” they assume the risk of breakage in transit. UPS may or may not pay the claims.
DROP SHIPMENTS: To one address – no additional charges; multiple addresses - $5.00 per address + freight charges to each.
UPS OR COMMON CARRIER: We will quote you the lowest price available. If you have a better freight arrangement, we will be happy to ship freight collect.
NEXT DAY AIR AND OTHER PREMIUM SERVICES: When requested, the charges must be paid in advance unless you have established terms with us and payment is up-to-date.
THIRD PARTY BILLING: There is an additional $5.00 service charge per box for third party billing.
RESIDENTIAL DELIVERY: We must be notified if delivery destination is “residential,” “business inside a residential neighborhood,” or “2nd floor delivery.” Additional charges apply for these delivery destinations.

NOTE: